We are here to help.
Some of our most common support requests are covered below. If there's anything you're unsure of though, please don't hesitate to use the support form above.
Download: PixelApes Maintenance Packages (PDF, 97KB)
PixelApes Maintenance & Support is designed to give you the greatest flexibility in requesting support, updates, or revisions.
Whilst spending time building a new, attractive and useful website is very worthwhile & beneficial to your business, it's only the start. To keep attracting new visitors and ensure they return to your website it's vital that you regularly publish new content and add new features to keep your audience engaged.
PixelApes' Maintenance packages enable you to focus on your business while we take care of looking after your website.
Our packages cover a wide variety of requests, including but not limited to:
Once in place, a maintenance package ensures priority turnaround on your requests and can save you money and time over the standard estimate, approval, implementation and invoicing process.
Download: PixelApes Maintenance Packages (PDF, 97KB)
Below are the basic settings required for setting up your PixelApes Hosting email account. On activation of your email account, you will have been provided with details of your username and password. PixelApes Hosting supports both POP3 and IMAP connection.
If not familiar with email setup, please forward these details to your IT department for assistance with e-mail account setup.
NB: In Outlook it is important to ensure that “Require logon using Secure Password Authentication (SPA)” is left unticked.
It is preferred that clients use the outgoing mail server as provided by their Internet Service Provider (ISP). A list of common Irish ISP outgoing mail servers is provided below, if your ISP is not listed or you encounter issues with using your ISP outgoing mail server please contact your ISP technical support team before contacting PixelApes.
If it is inconvenient for you to use your ISP outgoing mail server, for example if you are using a laptop on multiple ISP's throughout the course of the day, PixelApes have set up an SSL based outgoing mail server. This mail server trusts that your computer is free of spyware and other malicious programs and it is essential that you take responsibility for ensuring that your computer is properly protected with both Anti-Virus and Anti-Spyware software.
Below are the settings required to use PixelApes' outgoing mail server.
NB: Using this mail server will require authentication (using your username and password as provided)
There are three ways of accessing your email accounts.
If you have any questions, please do not hesitate to contact us with the support request form above.
Please make sure you keep your email account passwords safely. PixelApes highly recommend Passpack as an excellent solution for password security.
If you are ever concerned about the safety of your email passwords, please contact us immediately to have them changed.
The PixelApes Team
We are frequently asked whether it's better to use POP or IMAP to access your email. We thought it would be useful to our clients to explain the difference between the two methods of accessing your email in layman's terms.
We have used a few terms with which you might not be familiar, but if you're confused check out the definitions at the end of this post.
In an nutshell, POP email means you connect to your email account and download the latest email to your computer. You can also choose to leave email on the server after you download it. We'll explain these two options in a bit more detail below:
IMAP email is designed to always leave all email on the server. A mail client connects to the server and sees what email is there, depending on configuration, it will then synchronise email with the your mail client (this varies between downloading a copy of the full message, or just downloading the message headers – eg sender, subject etc).
The key factor with IMAP is that the server retains all email. When email is deleted in the mail client, the server marks the email as being deleted (it is only actually physically and finally deleted if deleted items are purged, or mail folders compacted). If you move an email from inbox to a mail client folder, the server will do the same. If an email is replied to via a mail client, the server marks the email as replied to.
In essence this means that if you're connecting multiple mail clients (eg Microsoft Outlook in the office, Outlook on your laptop, and you are also checking email on your phone), then IMAP will ensure that your inbox and folders are identical no matter where you check it from.
Below you can find a variety of useful downloads which cover a variety of aspects, from ongoing maintenance to special deals allowing you to significantly increase the speed and performance of your website.
Our maintenance packages give our customers a great balance of flexibility and cost savings - you can save time and focus on more important aspects of your business, knowing that we're taking care of everything.
Our packages also offer great hourly rate discounts. Depending on which package you choose, you can save up to 33%.
The speed of your website is critical in gaining improved search engine listings and driving sales with your potential customers.
Whilst we optimise your website to be as fast as possible, we have partnered with CloudFlare and MaxCDN to increase that speed even more - the best way to give you the edge against your competitors.
Our regular support service covers the needs of most of our customers, but for larger global businesses it can be reassuring to know that full phone support is available 24 hours a day.
Fortunately PixelApes offer a full 24/7 support package for those that need it - giving you the peace of mind of knowing that help and support is only a call away.
Ensuring your website traffic is securely encrypted is becoming increasingly important. Search engines now favour sites with SSL security, and customers are reassured to know that their interactions with your website are kept secure.
We have partnered with an SSL Certificate Authority to provide discounted deals on strong SSL certificates.